Is your payment provider holding your money?
We take over merchants’ claims against payment providers. When a PSP, EMI, bank or acquirer holds back money it owes you, you can assign the claim to us. We pay the legal costs and pursue the claim in our own name. You pay nothing up front.
Whether we take it on is decided after we review your documents. The quick check takes about five minutes.
Or write to [email protected]. We act against providers in the EEA and the UK: see the countries we cover.
Who this is for
Merchants
Businesses whose payment provider is holding money that belongs to them. You come to us after something has happened, for example:
Insolvency practitioners
If the estate is a business that took card payments, its provider may still hold reserves or settlements. The estate can assign or mandate that claim to us. How it works for an estate.
Payment companies and advisers
If a merchant you work with has funds held upstream, you can introduce them to us. How a referral works.
What happens next
- 1 You tell us what happened Within five business days of your message
You send the quick check or the full form. We reply in writing within five business days with our initial view, and a list of the documents we need if we can look further.
- 2 We check your documents Weeks 1 to 3
We rebuild the amounts and check them against your contract. Whether we take the claim on is decided after this review.
- 3 You decide whether to sign Weeks 3 to 4
If we take the claim on, you get the terms in writing, including your share of any money recovered, before you sign anything. You sign electronically, and we notify the provider that the claim is now ours.
- 4 We send the formal demand Months 2 to 3
We write to the provider’s legal department with the contract, the correspondence and our reconciliation, and set a deadline for a reply.
- 5 Court proceedings, if needed Months 4 to 9
If the claim is not resolved by correspondence, we prepare proceedings in the court your contract names, with a litigation lawyer in that country.
- 6 Closing the file Months 9 to 12
If money is recovered, we pay your share to your verified bank account as set out in the agreement. If nothing is recovered, you do not pay our fee or the legal costs we fund.
- 1
You send the quick check or the full form. We reply in writing within five business days with our initial view, and a list of the documents we need if we can look further.
- 2
We rebuild the amounts and check them against your contract. Whether we take the claim on is decided after this review.
- 3
If we take the claim on, you get the terms in writing, including your share of any money recovered, before you sign anything. You sign electronically, and we notify the provider that the claim is now ours.
- 4
We write to the provider’s legal department with the contract, the correspondence and our reconciliation, and set a deadline for a reply.
- 5
If the claim is not resolved by correspondence, we prepare proceedings in the court your contract names, with a litigation lawyer in that country.
- 6
If money is recovered, we pay your share to your verified bank account as set out in the agreement. If nothing is recovered, you do not pay our fee or the legal costs we fund.
What we need from you
- Your agreement with the provider, with its schedules and any side letters
- Settlement reports and account statements
- Letters and emails with the provider, including any termination letter
- Correspondence with the card schemes, if there is any
You do not need all of it for the quick check. If you are unsure whether a document matters, send it.
What it costs you
When legal costs come out of your share
Split between you and us, with no deduction for legal costs
The legal costs we have paid are taken from your share before it is paid out
Total recovered
Nothing recovered You do not pay our fee or the legal costs we fund
The legal costs we have paid
2× the legal costs we have paid
- Nothing up front
- We pay the legal costs as the file runs.
- Your share
- If money is recovered, it is shared between you and us. Your share depends on how complex the file is. You get it in writing before you sign, and it does not change once you have it in writing.
- 2× legal costs
- Once the total recovered reaches twice the legal costs we have paid, those costs are taken from your share before it is paid out.
- Fixed price
- In selected cases, an outright purchase of the claim for a fixed price, by a specialist recovery fund the firm cooperates with, may be offered; it is not assured. Eligibility is decided by our review, not by request. How we work.
What changes once you have signed
We become the claimant. Letters to the provider come from us, and if the file goes to court it goes in our name. You keep your agreed share of any money recovered, and we tell you about important developments.
If the provider contacts you, pass it on to us and do not negotiate yourself. If the provider pays you directly after it has been notified, you hold that money for us and pass it on within five business days. The FAQ covers the details.
Who we are
J. van Huuksloot Asset Management B.V. is a Dutch private limited company in Amsterdam. We work only on merchant claims against regulated payment providers. We rebuild the amounts and check them against your contract. We instruct local lawyers where a file needs a court. About us.
Start with the quick check
Time limits apply and vary by jurisdiction; assess early. Sending the quick check does not commit you to anything, and everything you send is treated confidentially.